Salesforce Managed Services

Going live on Salesforce isn’t the finish line. In many ways, it’s where the real work begins.

Once teams start using the system daily, new needs surface, small changes, reporting tweaks, automation requests, integration adjustments, data cleanup, user access updates. None of these are massive projects on their own, but together they shape how usable Salesforce remains over time.

Our Salesforce Managed Services are built to support that ongoing reality.

Instead of treating Salesforce as a one-time implementation, we help organizations manage, maintain, and steadily improve the platform as the business evolves.

Where Managed Services Usually Become Necessary

Most companies don’t plan for long-term Salesforce support at the start.

Initially, the focus is on implementation getting the system live. But once usage grows, internal teams get pulled into day-to-day operations, and Salesforce ownership becomes fragmented.

Requests pile up. Small fixes get delayed. Governance weakens. Over time, the platform starts drifting away from how the business actually works.

That’s typically when managed services come in not because something is broken, but because no one has sustained bandwidth to manage it properly.

Who This Service Works Best For

Managed services are relevant for organizations that rely on Salesforce but don’t want to build a large internal admin or development team.

That includes:

• Growing companies scaling Salesforce usage
• Mid-size organizations balancing multiple system priorities
• Enterprises needing structured ongoing support
• Teams inheriting complex orgs without full documentation

We usually work alongside sales ops, service leaders, IT teams, and platform owners supporting them rather than replacing them.

How Ongoing Support Actually Works

Managed services aren’t just a ticket queue.

We operate as an extension of your Salesforce function handling requests, advising on changes, and ensuring the platform remains stable as new needs emerge.

Work typically includes configuration updates, automation enhancements, report and dashboard changes, user management, data maintenance, and integration monitoring.

Some requests are reactive. Others are planned improvements identified through regular system reviews.

The balance depends on how mature the Salesforce environment is.

Administration and Enhancement Coverage

Day-to-day Salesforce health depends heavily on small, continuous improvements.

We support areas like workflow adjustments, validation updates, object and field management, reporting logic, dashboard alignment, and usability refinements.

Where development is required Apex, Lightning, or integrations that support is layered in without needing separate vendors.

The idea is continuity: one team that understands the org over time.

What Changes With Managed Support in Place

The biggest shift isn’t technical, it's operational.

Requests stop sitting idle. Enhancements get prioritized properly. Governance becomes consistent. Teams know where to go when something needs adjustment.

Salesforce starts evolving with the business again instead of lagging behind it.

Over time, this prevents the buildup of technical debt that often leads to expensive rework projects later.

Governance and Platform Stability

Managed services also protect long-term platform health.

We help maintain access models, deployment discipline, documentation, and configuration hygiene,8 the things that keep Salesforce manageable as more users, automations, and integrations get added.

Without governance, even well-built systems degrade. Ongoing oversight prevents that drift.

Engagement Structure

Managed services engagements are usually structured around ongoing support capacity rather than fixed project scope.

Some clients need light-touch monthly support. Others require deeper involvement across admin, development, and advisory work.

We scale engagement based on request volume, complexity, and internal team capability.

Why Organizations Work With Radix2Tech

Clients typically engage Radix2Tech when they want Salesforce to remain reliable without overbuilding internal overhead.

We bring continuity, platform familiarity, and delivery accountability. We document changes, maintain governance, and ensure enhancements don’t create downstream issues later.

In short, we keep Salesforce usable, not just operational.

Questions That Usually Come Up

Do managed services replace our internal Salesforce team? No. We usually work alongside internal teams, extending their capacity.

Can you support orgs built by other vendors? Yes. Many managed engagements begin with systems we didn’t originally implement.

Is development included, or just admin support? Both. The mix depends on engagement scope.

How do we get started? We begin with an org review to understand structure, backlog, and support needs.